Sanuk Philippines Return & Exchange Policy

At Sanuk Philippines, we want you to enjoy every step in comfort. If something isn’t right with your purchase, we’re here to help.

Return & Exchange Eligibility

Items may be returned or exchanged within 15 days from the date of purchase, provided that:

• The item is unused, unworn, and in its original condition
• The item is returned with the original packaging and tags
• A valid proof of purchase (receipt or order confirmation) is presented
• The item was purchased from Sanuk Philippines online store or authorized retail store

Items must be returned to the same store or fulfillment center where the purchase was made.

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Shipping Policy for Returns & Exchanges

Shipping fees are calculated based on location and package weight.

• Orders above ₱4,500 qualify for Free Shipping (promo may vary).
• For returns or exchanges due to customer preference, the customer will shoulder the shipping cost.
• If the return is due to store error or product defect, Sanuk Philippines will shoulder the shipping cost for both:
  • The return shipment
  • The replacement item shipment

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Refund Policy

If your return is approved, refunds will be processed using the original mode of payment.

• Credit Card refunds: Processing may take up to 7 business days depending on your bank.
• Once the refund is completed, you will receive a confirmation notification.

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Item Replacement

For item replacements, please note the following:

• Processing time of 7–14 business days will begin only after we receive the returned item at our fulfillment hub.
• Our team will inspect the returned item before processing the replacement.
• If the requested replacement item is no longer available, you will be issued an online store voucher equivalent to the value of the item.

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Return Address

Please send returned items to:

Sanuk Philippines – Returns Department
Attention: Darby Gonzales / July Claudio

Quorum Group Centre
#73 C. Raymundo Ave
Brgy. Caniogan, Pasig City
Philippines

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Customer Support

For assistance or to follow up on your return or refund status, please contact our Customer Support Champion:

📧 support@tobys.com
📞 8651-7700

Customer Support Hours:
Monday to Sunday, 9:00 AM – 5:00 PM
(Except Holidays)