Sanuk Philippines FAQ & Policies

At Sanuk Philippines, we want your shopping experience to be smooth, safe, and enjoyable. Below is everything you need to know about returns, exchanges, shipping, and delivery.

---

1. Returns & Exchanges

We want you to enjoy every step in comfort. If something isn’t right with your purchase, here’s how we can help:

Eligibility:

• Returns or exchanges are accepted within 15 days from the date of purchase.

• Items must be unused, unworn, and in their original condition, with tags and packaging intact.

• Proof of purchase is required (receipt or order confirmation).

• Items must be returned to the same store or fulfillment center where purchased.

Shipping Fees for Returns & Exchanges:

• Fees are based on location and package weight.

• Free shipping for orders ₱4,500 and above.

• If returning for customer preference, the customer pays the shipping fee.

• If returning due to store error or defective product, Sanuk Philippines covers shipping for both the return and replacement item.

Refunds:

• Refunds are processed via the original payment method.

• Credit Card refunds: up to 7 business days depending on your bank.

• You will receive a confirmation notification once the refund is completed.

Item Replacement:

• Replacement processing takes 7–14 business days, starting upon receipt of the returned item.

• If the replacement item is unavailable, an online store voucher will be issued.

Return Address:

Sanuk Philippines – Returns Department
Attention: Darby Gonzales / July Claudio
Quorum Group Centre
#73 C. Raymundo Ave, Brgy. Caniogan, Pasig City

---

2. Shipping Policy

• Shipping fees are calculated based on location and package weight.

• Free Shipping Promo: Orders ₱4,500 and above qualify for free standard shipping.

• Orders are typically processed within 1–3 business days after payment confirmation.

• Delays: Weather, holidays, or courier restrictions may delay delivery, but we will notify you.

---

3. Order Tracking

• After your order ships, you will receive a tracking number via email or SMS.

• Track your order using the courier’s website or tracking system.

• For any issues, contact our Customer Support Champion:
  📧 support@tobys.com
  📞 8651-7700

---

4. Delivery Information

• Delivery Time: Standard delivery usually takes 3–7 business days, depending on location.

• Signature Requirement: Some deliveries require a recipient signature.

• Incorrect Address: Delays or returns due to wrong or incomplete addresses are the customer’s responsibility.

Tip: Double-check your shipping address to avoid delays.

---

5. Customer Support

For questions about your order, returns, exchanges, shipping, or delivery:

📧 support@tobys.com
📞 8651-7700

Support Hours: Monday to Sunday, 9:00 AM – 5:00 PM (Except Holidays)